Terms of service
These terms cover rubberraccoon.com and every Rubber Raccoon tool, today Unmush and Fidelium. They are offered by Soft Echo Pte. Ltd., 68 Circular Road, #02-01, Singapore 049422, UEN 202439446Z ("we"). By creating an account or uploading a photo you accept them. You must be at least 18 years old. If you use the tools for a company, you accept these terms for that company.
1 · Your account and credits
- One account and one credit wallet work in all our tools. You sign in with a link we send to your email address; keep that mailbox secure, because whoever can open it can use your account.
- New accounts get 3 free credits once the email address is confirmed, one free allowance per person. We may withdraw free credits that were obtained by abuse, for example with throwaway addresses.
- Each tool shows its price in credits before every run. Purchased credits do not expire.
- Credits are a prepayment for our tools. They are not money: they cannot be transferred, resold or paid out, apart from the refunds in section 3.
- Every purchase is a single payment for one pack. There is no subscription and nothing renews by itself.
- Pack prices are shown in US dollars before you pay, and the price shown is the full amount we charge. Your bank may add its own fee for a payment in a foreign currency. We may change pack prices and the number of credits a run costs. Credits you already hold stay yours, and we announce a higher credit cost per run on our price list at least 14 days before it applies.
2 · What the tools do, and what they do not promise
Unmush repairs the faces in AI-upscaled photos. You give it your original and the upscaled file; it rebuilds damaged faces from the face in your original. Faces that need no repair are left as the upscaler delivered them.
Fidelium brings back blurry, low-resolution faces in old photos and repairs the photo around them; it rebuilds every face from the photo itself or from reference photos you add. Rebuilt areas are marked as such in the restoration record.
Repairing faces with AI involves inference: parts of every result are generated by AI. Fidelium writes an invisible note saying so into the data of the result file. We anchor every face to the real face in your photo and check each result, but we do not and cannot guarantee that a repaired face is a perfect likeness, or that you will like a given run. Results vary from run to run; that is why you can rerun single faces or keep the original face. Results are provided as they are: check every face before using the image where a person's exact appearance matters. Results are not suitable as evidence or for identity documents.
3 · Charges, refunds and changing your mind
- A run whose every attempt fails our own quality check is not charged. Faces we leave untouched are not charged.
- A result you do not like is not a failed run: disliked results are not refunded. We give credits back where a run failed on our side and was not delivered.
- Purchased credit packs are otherwise not refundable. Free credits have no cash value.
- Consumers in the European Union, the European Economic Area and the United Kingdom have a legal right to cancel a purchase within 14 days. If you live there and buy as a private person, you can cancel within 14 days of buying a pack and get your money back for the credits of that pack you have not used. Write to hello@rubberraccoon.com from your account's email address; a short message saying that you cancel is enough. We refund through the original payment method within 14 days. Credits you have already used paid for a service that you asked us to carry out straight away and that was fully performed; by starting a run you agree to that and accept that the right to cancel ends for those credits.
- Rights to a refund that the law of your country gives you stay untouched.
4 · Your photos and other people's faces
- You confirm that you hold the rights to every photo you upload, and that every identifiable person in it has agreed to this processing where consent is needed, or is you. For children, a parent or guardian must agree.
- You agree that our software and AI providers analyse the faces in your photos to repair them, as the privacy policy describes.
- Our tools only ever restore the person who is actually in the photo. Reference photos must show that same person. Using our tools to put someone else's likeness into a photo, to impersonate someone or to create misleading images of real people is prohibited.
- No unlawful content, and nothing that sexualises minors: such content is refused and may be reported where the law requires.
- We may refuse or stop processing that our systems flag; refused work is not charged.
- Keep your own copies. We delete photos and results after 30 days and cannot bring them back.
5 · Fair use
- Use the web apps by hand; automated or bulk use belongs on the API.
- Do not probe, overload or disrupt the service, get around credit charges or limits, or open several accounts to collect free credits.
- Do not copy, resell or rebuild the service, or use it to build a competing one, without our written agreement. Offering our results to your own customers through the API is welcome under section 6.
6 · API use (Unmush)
- API access is for your own products and those of your customers, under the same rules as above. Keep your API keys secret; you are responsible for everything done with them.
- The limits in the developer guide apply. We run the API with care but promise no particular availability or response time unless we have agreed one with you in writing. We announce changes that would break a working integration at least 30 days ahead, unless security or the law forces a faster change.
- You are responsible for having the rights and consents for every photo your users send through your integration, and for telling them how their photos are handled.
- Data processing. For photos sent through the API you are the controller and we are your processor. We process them only to deliver the repair and on your documented instructions, which are these terms and your API calls; keep them confidential and secure; use only service providers of the kinds described in the privacy policy, bound to equivalent duties, name them to you on request and tell you before we add a new kind; help you answer requests from the people concerned and with security incidents, which we report to you without undue delay; delete photos and results after 30 days, or sooner at your request; and give you the information you reasonably need to show that these duties are met. Where the GDPR or the UK GDPR requires it, the EU Standard Contractual Clauses (processor module) and the UK addendum apply between us and form part of these terms.
- If someone brings a claim against us because a photo you or your users sent lacked the necessary rights or consents, you cover our resulting losses and reasonable costs.
7 · Your results
You keep all rights to your photos and results. We take no licence beyond what is technically needed to run the service, and we never use your photos to train AI models (see the privacy policy). Our software, sites, names and logos remain ours.
8 · Availability and changes to the service
We work to keep the tools running and improving, but they may be interrupted for maintenance, by faults or by our providers, and we may change or withdraw features. If we ever close a tool or the whole service, we announce it at least 60 days ahead so that you can use your credits; any right to a refund for unused credits that the law gives you stays untouched.
9 · Liability
- Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, for wilful misconduct or gross negligence, or for anything else that cannot be limited by law.
- Beyond that, our total liability to you for all claims in connection with the service is limited to the amount you paid us in the 12 months before the claim arose, or 100 US dollars, whichever is higher.
- We are not liable for lost profits, lost business, lost data or indirect losses, or for events outside our reasonable control. Photos and results that were deleted on schedule are not lost data.
- If you are a consumer, the rights the law of your country gives you when a digital service is faulty stay untouched.
10 · Ending
You can stop using the tools at any time and ask us to close your account. We may suspend or close an account that breaks these terms or puts the service or other people at risk; where that is reasonable we warn you first. If we close an account for a reason other than a breach of these terms, we refund the unused purchased credits.
11 · Changes, law and courts
We may update these terms. We announce material changes on this page and by email to account holders at least 14 days before they apply; if you keep using the tools after that, the new terms apply to you.
These terms are governed by the laws of Singapore, and the courts of Singapore decide disputes. If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you may also bring a claim before the courts there. Please write to us first: most problems are solved faster by email, and we answer within 14 days.
12 · General
If one part of these terms turns out to be invalid, the rest stays in force. Only you and we have rights under these terms; the Contracts (Rights of Third Parties) Act 2001 of Singapore does not apply. You may not transfer your account without our agreement; we may transfer our rights and duties to a company that takes over the service. Notices from us go to your account's email address.